COVID-19 UPDATES


 

 

 

How Real Extraordinary is adapting to Covid-19

 

Real Extraordinary works with a fulfillment partner to print and ship our orders.

We’re in regular communication with them for the latest updates of what’s

going on.

 

Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.

 

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

 

 

 

Information regarding Covid-19

 

 

 

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual.

 

Our standard fulfillment estimate of 2-7 business days

 

We’re actively communicating with our fulfillment partner and following the latest news on Covid-19.

 

This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

 

 

General update

 

To keep all our updates and FAQs related to Covid-19 in one place so make sure to check it out whenever you visit! We’ve also added a section on our current fulfillment estimates. As you know, the entire world is facing difficulties, so our fulfillment and delivery times will take longer than usual.

 

Thank you for all your support while we weather the storm!

 

New York Times article on packages and their delays.  ARTICLE

 

 

Order delays during Covid-19

As of January 14, 2021.

I / the team at Real Extraordinary wanted to take a moment to say thank you to everyone who's been showing support to our business in this challenging time.

 

For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we're hoping it'll be over soon.

 

We're staying in touch with our fulfillment partners about fulfillment and shipping delays. Here are the estimates we are currently looking at:

 

While we're happy ecommerce is booming, it doesn't come without its struggles. Shipping carriers in North America are tackling the large number of incoming orders, and millions of shipments are stuck in distribution centers, leading to industry-wide shipping delays and your orders being late.

Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won't change for over a week until the item is scanned, or even up to the point of delivery. For example, we have orders that were handed over to a carrier on December 3, but were scanned by them only on December 10. Know that your orders aren't lost—they're still being processed by the carriers.

 

I know this isn't what you guys are used to, so I'm grateful for your patience as you continue coming back to our brand and enjoying our products.

 

Some good news is, we now have more time to focus on some exciting designs /

 

products we previously simply didn't have time for. Stay tuned for more additions

 

to our collection!

 

Thanks again, and, most importantly, stay safe.